Privacy Policy

1. Introduction & Corporate Identity

This Privacy Policy explains how 10Base Ltd, trading as 11Base (“11Base”, “we”, “our”, or “us”), collects, uses, stores, and protects personal data when you visit our website (www.11base.co.uk) or engage with our Applied AI engineering and advisory services.

Corporate Entity: 10Base Ltd (Company Registration No. 13813876, incorporated in England and Wales).
Registered Office: Spring Farm Business Centre, Moss Lane, Minshull Vernon, Crewe, Cheshire CW1 4RJ, United Kingdom.
Data Protection Contact: hello@11base.co.uk.

2. Non-Negotiable AI Privacy Commitment

As an Applied AI enterprise, we uphold the strictest data boundaries:

• Zero Model Training: Any client data, proprietary code, business metrics, or personal information processed through our systems is never used to train, fine-tune, or reinforce public third-party foundation models (such as public OpenAI, Anthropic, or Meta models).
• Secure Geographic Boundaries: All cloud infrastructure is provisioned strictly within UK and European regions with encrypted transport (TLS 1.3) and AES-256 encryption at rest.
• Transient Processing: Where automated document reasoning occurs, documents are processed in memory and purged immediately unless client retention rules specifically mandate secure persistence.

3. Information We Collect

We may collect and process the following categories of data:

• Contact Information: Name, work email address, telephone number, job title, and company name when you submit an inquiry or contact our team.
• Inquiry Details: Information you voluntarily disclose regarding your business objectives, software architecture, and operational challenges.
• Technical & Telemetry Data: IP address (anonymised), browser type, operating system, and aggregate page interaction metrics collected via essential and privacy-preserving analytics.

4. Legal Grounds for Processing (UK GDPR)

We process your personal information under the following lawful bases:

• Contractual Performance: To evaluate, propose, and deliver agreed Applied AI engineering, software development, and consultation contracts.
• Legitimate Interests: To respond to enterprise inquiries, maintain the security and resilience of our systems, and protect against cyber threats.
• Legal Obligation: To comply with UK statutory, taxation, and company law record-keeping requirements.
• Explicit Consent: For any non-essential cookies or optional communications, which you may withdraw at any time.

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data. We only share information with vetted infrastructure sub-processors necessary to operate our website and enterprise services (such as Microsoft Azure for cloud hosting). All sub-processors are bound by strict UK Data Processing Agreements (DPAs).

6. Your Statutory Data Rights

Under the UK Data Protection Act 2018 and UK GDPR, you retain the right to:

• Request access to the personal data we hold about you (Subject Access Request).
• Request rectification of inaccurate or incomplete personal records.
• Request erasure of your personal data (“the right to be forgotten”).
• Restrict or object to specific processing activities.
• Request data portability in a machine-readable format.

To exercise any of these statutory rights, please email our Data Protection Officer at hello@11base.co.uk. You also hold the right to lodge a complaint with the UK supervisory authority: the Information Commissioner’s Office (ICO) at ico.org.uk.

7. Security Measures

We deploy multi-layered physical, organizational, and technological safeguards, including role-based access control, cryptographic key rotation, automated vulnerability scanning, and strict perimeter firewalls.

8. Contact & Inquiries

If you have queries regarding this Privacy Policy or our data practices, please contact us:

11Base (10Base Ltd)
Spring Farm Business Centre, Moss Lane, Minshull Vernon, Crewe, Cheshire CW1 4RJ
Email: hello@11base.co.uk